Shipping, returns and made to order
All our items are made to order. Receive your order within 2–3 weeks from your order date, including production and delivery. A made-to-order item is not held in stock and has not yet been produced.
This system helps small brands like ours understand demand and avoid overproduction and waste. You may wait a little longer, but your piece is made to order with love and care, especially for you.
If you order several items, we dispatch them together when every piece is ready. You pay shipping only once and we reduce our environmental footprint by combining shipments.
Returns
For standard distance purchases, the legal withdrawal period is 14 days from receipt. Items must be returned unworn, unwashed and in their original condition. Return postage is borne by the customer unless the item is defective or non-compliant.
Shipping costs
Standard shipping: €7 including tax below the free-shipping threshold. Free from €200 of products after discounts in the European Union, London and Switzerland; from €400 in other serviced destinations. Other UK cities use the €400 threshold. Available delivery methods and costs are shown before final order confirmation.
Free showroom handover
Free hand delivery in Paris, at the showroom or to colleagues, by appointment, with no minimum purchase. Select this option with an address in Paris or Boulogne-Billancourt; we agree the location and appointment by email. No postal shipment or tracking number is involved.
Reservation and order updates
You receive an email after pre-reservation and a confirmation after ordering. We email you when preparation begins: order changes are no longer available and cancellation or stopping shipment cannot be guaranteed. Your statutory right of withdrawal remains. After carrier handover, a dispatch email includes the tracking number and link when available. For personal handover, the appointment is arranged by email.
